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Manager – Clinical Operations & Performance

Hamad Medical Corporation
Doha, Qatar

Duties/Responsibilities:

  • Develop work plan with deliverables and timeline; Manage department resources within structure of the work plan. Oversee, coordinate and assigns project work and reviews workload for all team members.

  • Provide line management oversight for the clinical operations functions & projects

  • Support the department training plan to ensure new and existing staff have the knowledge and skills to competently perform their job functions.

  • Support project/team & hospital managers by appropriate coaching to meet individual and department goals; Train and develop the Project Management Staff, which may involve face-to-face training sessions.

  • Oversee the day-to-day operations of the department teams, Identify inefficiencies in workflow; work with teams to create and implement solutions.

  • Responsible for developing, monitoring and reporting metrics designed to improve and assess performance, including speed and effectiveness of performance, training and accuracy of screening, recruitment, protocol adherence, data collection and reporting.

  • Provide management with routine updates regarding the status of programs

  • Manage operationally the Clinical care improvement training program, HMC Multi-departmental Grand round , Clinical Service reviews, Physician relevant standards, internal performance improvement framework under the supervision of immediate supervisor

  • Handle miscellaneous tasks as assigned by the immediate supervisor

Required Education/Qualifications:

Bachelor’s Degree in Healthcare field.

Professional clinical management qualification or substantial clinical experience

Experience Required:

Minimum Experience: Minimum 6 years experience including 3 years at senior level in management of clinical operations.

Proven track record in change management with problem solving skills

Experience of working and managing in a operations related discipline

Proven experience in strategic change management.

Computer Skills: Advanced Computer skills (MS word, Excel, PowerPoint, Outlook)

Language Skills: English. Arabic knowledge is preferred

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