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Manager Laboratory Services

Hamad Medical Corporation
Doha, Qatar

Duties/Responsibilities:

  • Develop the section overall strategy, business plan and budget.

  • Develop the section policies and procedures and provide interpretation to staff.

  • Supervise and coordinate activities of staff.

  • Supervise the preparation of work schedules (if applicable) and expedite workflow.

  • Interpret job specifications and key responsibilities to direct subordinates and assign duties.

  • Examine work for exactness, completeness and compliance to policies and procedures.

  • Assist in the review and standardization of procedure to improve efficiency of subordinates.

  • Perform or assist subordinate in performing duties.

  • Monitor the subordinates' performance and perform the annual appraisal.

  • Implement subordinates motivation plans to ensure achievement of work goals.

  • Detect and justify the section need for new headcount.

  • Keep time and personnel records.

  • Analyze and resolve work problems or assist subordinates in solving such problems.

  • Recommend or initiate personnel actions such as promotions, transfers, discharges and disciplinary actions.

  • Develop job descriptions.

  • Identify challenges impacting the section talent base and propose the succession planning.

  • Confer with peers to coordinate activities of individual section.

  • Prepare performance reports.

Specific Responsibilities

  • Demonstrates knowledge and application of the HMC / HGH mission, vision and values.

  • In consultation and collaboration with Division Head and the Director of Operations; develops and monitor division processes including, but not limited to the annual budget and a divisional strategic plan, taking corrective action if required.

  • Ensure divisional strategic, operational objectives, accreditation and SLA derived requirements (as required) are being implemented to best practice benchmarks in a standardized manner across all divisional sites.

  • Reviews utilization of laboratory services and productivity of technical and non-technical staff, utilizes sound judgment to determine when intervention is required.

  • Prepare adhoc and month-end reports and analysis setting forth progress, adverse trends and appropriate recommendations or conclusions as requested.

  • Conducts regular meetings, per HMC and DLMP policy, with staff to ensure compliance with established practices, to implement new policies and to keep employees abreast of current changes and standards.

  • Attends meetings as requested, is on time, always prepared, and positively and willingly contributes to discussions.

  • Undertakes various personnel matters including, but not limited to training and staff development, hiring, performance appraisals, coaching, counseling, promotions, transfers, and vacation schedules within delegated authority.

  • Submits requested information by the requested due date.

  • Acts in the best interest of HMC when responding to grievances or concerns relating to the division. Involves the Division Head and/or the Director of Operations when needed.

  • Responsible for maintaining divisional accreditation standards, safety standards, and quality standards as required by HMC and the DLMP.

  • Has oversight over the purchases and supplies of the division.

  • Responsible for day to day operations of the division.

  • Perform other duties as requested by the Division Head or the Director of Operations.

Education/Qualifications Required:

Minimum: Bachelors Degree of Medical Laboratory sciences, Business Administration, Information Technology, or Quality Management related field

Preferred: Masters degree in Business Administration or Health Administration

Experience Required:

Minimum: Ten years relevant experience including five years in a laboratory service

Language Skills:

English - Advanced

Arabic - Preferred

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