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Senior Medical Manager

Hamad Medical Corporation
Doha, Qatar

Duties/Responsibilities:

  • Supporting the Site Medical Director in aspects of operational and strategic management.

  • Use clinical knowledge and expertise to facilitate the development and monitoring of Key Performance indicators

  • Facilitate the Chairs and Site Medical Director in medical manpower planning and workforce utilization modeling in conjunction with the Medical Performance Management Framework

  • Develop and monitor the compliance to key performance indicators including access/waiting time, and quality standards; focusing on ‘customer care’ and continuous compliance with the relevant accreditation standards.

  • To provide expertise, support, training and advice in compliance to corporate and departmental clinical governance standards. To ensure recommendations from the Quality council are implemented.

  • Provide advice on patient safety, clinical risk and clinical governance issues to all staff as required.

  • To provide support in ensuring that all staff have an understanding of Corporate incident and risk management arrangements and there is adherence to those policies.

  • Support the Medical Managers and Clinical Leads by ensuring that performance information is collated to provide a service perspective of incident trends followed by the implementation and review of action plans to ensure change is implemented.

  • Monitor the compliance and implementation of recommendations issued by the AMOC and risk management committee and report on progress to the Chair and the Medical Director’s office. To ensure that all recommendations arising from Clinical investigations are implemented and sustained.

  • Assist in resolving complaints / concerns that are relayed from the Patient and Visitor Centre in line with the Corporate Policy.

  • To assist the Clinical Departments to develop a clear service vision and strategy for the Department that is closely aligned with the Hospital and Corporate objectives.

  • To assist the Clinical Departments to develop and implement an annual Departmental Service Plan in association with the Head / Chairman and key staff within the departments in alignment with the strategic objectives and vision of the hospital.

  • To assist the Clinical Departments in service improvement projects that will deliver sustained improvements in the efficiency and effectiveness of services.

  • To assist the Clinical Departments in the development, implementation and monitoring of the Departments Capital Programme.

  • To assist the Clinical Departments in preparing business cases for the procurement process for all stock and capital items in close collaboration with the ED of the hospital.

Staff Management

  • To assist the Clinical Department to develop integrated workforce plans (medical and non-medical) which are in line with the Departments Service Development Plan and which supports the Qatarisation Programme.

  • To ensure that all staff has their annual appraisal and that objectives are set and personal development needs identified and reviewed in accordance with HMC HR Policy

  • Ensure appropriate arrangements are in place to manage sickness absence in accordance with HMC Policy.

  • To assist the Clinical Department to develop recruitment and retention initiatives that include succession planning and manpower reviews.

Communications

  • Ensure effective arrangements are in place to communicate both operational and business/strategic issues to all staff.

  • Involve staff in the planning, implementation and evaluation of service improvement initiatives.

  • Develop amongst all staff an understanding and appreciation of the Hospital and Department targets and business objectives.

Corporate Responsibilities

  • Contribute to the achievement of HMC Vision, Mission and objectives.

  • Partake in Corporate Committees and/or service improvement projects where necessary.

Education / Qualifications Required:

  • Minimum Education: Masters in Healthcare/Business Management or equivalent level clinical degree, Evidence of continuous clinical management / professional development.

  • Preferred Education: Healthcare Management postgraduate degree, Recognized Project Management Qualification, Clinical qualifications

Experience Required:

  • Minimum Experience: Minimum 5 years experience of management in acute healthcare in a senior position, Proven Knowledge and experience of Clinical, Governance and Risk management standards and systems

  • Preferred Experience: Experience of change management including service redesign techniques, 3-5 years clinical experience, Experience in undertaking clinical audits

Other Skills:

Computer Skills: Proficient IT skills with high level of competency in Microsoft office.

Language Skills: Essential to be fluent in written and oral English

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